Keriya takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. No vague language, no hidden clauses — just a straight explanation of how Keriya handles your information.
This Privacy Policy describes how Keriya ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the Keriya platform at keriya.vip. It applies to all users regardless of how they access Keriya — through a web browser, the Keriya mobile app, or any other method.
Keriya is an online gaming platform built specifically for players in Bangladesh. We understand that trust is the foundation of any good platform, and that trust starts with being transparent about how we handle your personal information. This policy is written in plain language because we believe you deserve to understand exactly what happens to your data — not just that it's "used to improve your experience."
By registering an account, depositing funds, or using any part of the Keriya platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of Keriya's Terms and Conditions.
Short version: Keriya collects only the data it needs to run the platform, process payments, and keep your account secure. We do not sell your personal data to third parties for marketing purposes. Ever.
Keriya collects personal data in two main categories: data you provide directly, and data we collect automatically when you use the platform.
Data you provide directly:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration & verification |
| Contact Data | Phone number, email address | Registration |
| Financial Data | bKash/Nagad/Rocket account number, transaction references | Deposits & withdrawals |
| Verification Data | National ID copy, proof of address | KYC verification |
| Support Data | Chat transcripts, complaint details | When you contact support |
Data collected automatically:
Keriya collects your personal data through the following channels:
We do not buy data. Keriya does not purchase personal data from data brokers or third-party marketing lists. Every piece of data we hold about you came from your direct interaction with the Keriya platform.
Keriya uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of what we use your data for:
Marketing opt-out: If you have opted in to receive promotional communications from Keriya, you can opt out at any time by contacting support or updating your account notification preferences. Opting out of marketing will not affect your ability to use the platform.
Keriya processes your personal data on the following legal grounds:
Keriya does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
No third-party advertising: Keriya does not share your personal data with advertising networks, social media platforms, or data analytics companies for the purpose of targeting you with third-party advertisements.
Keriya retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Legal & AML compliance |
| Transaction records | 5 years after transaction date | Financial record-keeping |
| Game activity logs | 2 years after activity date | Dispute resolution & auditing |
| Support communications | 2 years after case closure | Quality assurance |
| Marketing preferences | Until opt-out or account closure | Consent management |
When your data is no longer required, Keriya will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.
Keriya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:
While Keriya takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
Keriya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is what we use and why:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain session security, enable core platform functions | No — required for the platform to work |
| Functional cookies | Remember your language and display preferences | Yes — via browser settings |
| Analytics cookies | Understand how players navigate the platform (aggregated, anonymised data) | Yes — via browser settings |
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from logging in and using the Keriya platform. Disabling analytics cookies will not affect your ability to play.
No third-party ad cookies: Keriya does not use advertising cookies or allow third-party advertising networks to place cookies on the Keriya platform.
As a Keriya player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
Request a copy of the personal data Keriya holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Request that we restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is resolved.
Request a copy of your data in a structured, machine-readable format so you can transfer it to another service.
Object to processing of your data based on legitimate interests, including profiling for responsible gaming purposes.
Please note: Some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. We will always explain clearly if a limitation applies to your request.
Keriya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Keriya platform or provide any personal data to us.
If Keriya becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Keriya, please contact us at [email protected] immediately.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.
Keriya may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of Keriya after any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how Keriya protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Keriya handles your personal data, please get in touch:
We aim to respond to all privacy-related enquiries within 5 business days. For data access or deletion requests, we will acknowledge receipt within 2 business days and provide a full response within 30 days.
Tip: When contacting us about a privacy request, please include your registered email address or phone number so we can locate your account quickly and respond efficiently.
Privacy at Keriya isn't a checkbox — it's built into how the platform works. Here's what that looks like in practice.
Every connection between your device and Keriya is encrypted with TLS. Your login credentials, payment details, and personal data are never transmitted in plain text. What you send to Keriya stays between you and Keriya.
Keriya collects only the data it genuinely needs. We don't ask for your address unless it's required for verification. We don't collect your social media profiles. We don't track your activity outside the Keriya platform.
Keriya has never sold player data and never will. Your personal information is not a product. We share data only with the payment providers and verification services needed to run the platform — and only the minimum required.
Keriya gives you real control over your personal data. You can request access, correction, or deletion at any time. You can opt out of marketing communications instantly. Your rights are not buried in a form that takes weeks to process.
Keriya never stores your full bKash, Nagad, or Rocket credentials. Payment processing is handled by certified providers. Keriya only receives the transaction reference needed to credit your account — nothing more.
Keriya uses game activity data to support responsible gaming — not to exploit players. If patterns suggest a player may be struggling, our responsible gaming tools activate automatically. Your data protects you, not just the platform.
Now you know exactly how Keriya handles your data. Register your account today and play on a platform that respects your privacy, processes payments securely, and keeps your personal information protected.
18+ only. Please play responsibly. See Responsible Gaming for support tools.